DISQUS

Hans van Zomeren · 1 year ago

I just ordered a battery BECAUSE of the way you talk about your own errors. WTG! I would love to see Microsoft talk like that about Vista.

Amaury Diaz · 1 year ago

To be honest, it's refreshing to see accountability in a start-up company. So many companies these days just can't seem to bring themselves to say "Hey, we messed up. Our bad, but we'll make it right!". I got a personal response from Henk within hours of my emailing him. Compare and contrast that to the behavior of companies like Apple and Microsoft. Most notably, you don't see Apple publicly admitting their snafus, and those are biggies. Look at the problem with the MacBook Air's dreaded Core Shutdown. I'm an Air user, and I went through two laptop replacements and STILL Apple would not acknowledge the problem. They quietly released a patch a couple of weeks ago that they very diplomatically said "addressed processor core idling issues". And let's not even get started with Micro$oft and Vista...

I have to say that even though the unit did not work, or rather worked briefly then died, I was also impressed by the look, feel, and packaging of the product. This is obviously a well planned and executed venture, but as it often happens in real life, there are startup and growing pains that you have to be willing to share and assume if you are an early adopter. I'm just glad that Henk and 3GJuice are willing to go the extra mile in easing my pain. This bodes well for the company, and I am confident that when I get my new battery it will exceed my expectations. Way to go, people!

Amaury

Pierre JOUBERT · 1 year ago

wow!!!
I just wanted to say: BRAVO!
I'll be ordering one of your unit soon since it might keep me away from selling back my iPhone (as soon as i get it back from servicing)!...and i'll post info about this rpoduct on my blog since it will interest most professional iPhone3G users.
You just took away the major issue out of this beautiful hardware (and i am a Microsofteer!!!).
By the way if Doughr refuses the battery, i'm willing to accept it :)
..okay, i'm out!

But still, you just impress me for the way you handled your customers, and publically aknowledge your mistakes,...Way to go, and long life to your business.

Best regards,

PierrE.

3gjuice · 1 year ago

Thanks Pierre. Doughr never returned the battery, so he must have
found a purpose for it :)

trinityprof · 10 months ago

This is refreshing. I just ordered a battery off Amazon and sent your link and the order link at Amazon to a friend. I LOVE my 3G iphone, but I do go through battery life quickly. It was wonderful to read all the reviews on Amazon about your product. And, nice to read your little story here.

3gjuice · 10 months ago

Thanks, I love my customers because they seem like me :)

jaclynkurz · 2 months ago

These 6 individuals are not the only ones who received a faulty product. I purchased one for my husband, who is active duty military and deploys quite frequently for exercises, back in July 2009. He was able to initially charge the battery, but when he attached it to his phone, it failed to charge the phone. He sent an email to the customer support link, and he was told to return the battery for a replacement one, because the condensator probably went dead, according to the email he received from Mr. Van Ess. So, on July 15, 2009, we mailed our faulty battery back to the company and we have yet to receive our replacment one. My husband has emailed Mr. Van Ess multiple times to follow-up, and has never received a response. We are incredibly disgusted with this company right now -- we no longer have the faulty battery to return to Amazon to get our money back, we don't have a replacement battery that works, and we're also out the money we spent to ship the faulty back. VERY DISGUSTED with your company right now, and demand a response!!!

3gjuice · 2 months ago

What a terrible experience did you have with us! Can't figure out right now
what has happened - well I guess, I can. We both know that NOTHING happened
for months.. thats inexcusable!
We will make this up to you a.s.a.p. You will get your battery & a little
surprise as compensation for the ridiculous long wait. . I contacted you
through mail to get this done.

Henk van Ess
ceo 3gjuice.com

UPDATE: found out what happened. We did send the replacement, but it was
returned because the address was wrong. And that was not your fault, but
ours. So sorry!

jaclynkurz · 2 months ago

Henk -- we just received the replacement battery, and I would like to wholeheartedly thank you for making sure that the situation was made right!

3gjuice · 2 months ago

Glad I could help and sorry for the failing unit!

Henk

jaclynkurz · 2 months ago

Unfortunately those things happen! I'm just glad that we were able to resolve the situation!! I truly want to thank you for all your help -- my husband and I appreciate it!!!

Dog Breeders · 9 hours ago

I have also faced this problem. I just ordered a battery BECAUSE of the way you talk about your own errors.