iPhone battery extender - Latest Comments in The Days After: Six Customers Got No Juice At All

Re: The Days After: Six Customers Got No Juice At All

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Re: The Days After: Six Customers Got No Juice At All

Amaury Diaz — Thu, 18 Aug 2011 15:27:37 -0000

Hi! I just wanted to follow up on my experience- I’m Amaury Diaz, one of the persons talked about in the above post. As of today, three years later, my original 3gJuice is STILL working as hard as ever, still charges my iPhone 4 to 100%. Amazing performance for a device I use several times a week…

Buy one. you won’t be disappointed!

Re: The Days After: Six Customers Got No Juice At All

Swing Sets — Wed, 11 Aug 2010 17:04:03 -0000

Well, customer satisfaction is very much essential for today's world. The company must work on it.

Re: The Days After: Six Customers Got No Juice At All

Playground Equipment — Tue, 10 Aug 2010 05:57:11 -0000

I'm an Air user, and I went through two laptop replacements and STILL Apple would not acknowledge the problem.

Re: The Days After: Six Customers Got No Juice At All

Miami Web Design — Sun, 08 Aug 2010 00:15:28 -0000

I just ordered a battery off Amazon and sent your link and the order link at Amazon to a friend. I LOVE my 3G iphone, but I do go through battery life quickly. It was wonderful to read all the reviews on Amazon about your product. And, nice to read your little story here.

Re: The Days After: Six Customers Got No Juice At All

Salmon Oil for Dogs — Fri, 05 Feb 2010 10:18:24 -0000

we just received the replacement battery, and I would like to wholeheartedly thank you for making sure that the situation was made right!

Re: The Days After: Six Customers Got No Juice At All

Dog Breeders — Wed, 23 Dec 2009 01:28:28 -0000

I have also faced this problem. I just ordered a battery BECAUSE of the way you talk about your own errors.

Re: The Days After: Six Customers Got No Juice At All

jaclynkurz — Wed, 21 Oct 2009 14:13:47 -0000

Unfortunately those things happen! I'm just glad that we were able to resolve the situation!! I truly want to thank you for all your help -- my husband and I appreciate it!!!

Re: The Days After: Six Customers Got No Juice At All

3gjuice — Wed, 21 Oct 2009 14:02:13 -0000

Glad I could help and sorry for the failing unit!

Henk

Re: The Days After: Six Customers Got No Juice At All

jaclynkurz — Wed, 21 Oct 2009 13:55:17 -0000

Henk -- we just received the replacement battery, and I would like to wholeheartedly thank you for making sure that the situation was made right!

Re: The Days After: Six Customers Got No Juice At All

3gjuice — Sat, 17 Oct 2009 01:03:35 -0000

What a terrible experience did you have with us! Can't figure out right now
what has happened - well I guess, I can. We both know that NOTHING happened
for months.. thats inexcusable!
We will make this up to you a.s.a.p. You will get your battery & a little
surprise as compensation for the ridiculous long wait. . I contacted you
through mail to get this done.

Henk van Ess
ceo 3gjuice.com

UPDATE: found out what happened. We did send the replacement, but it was
returned because the address was wrong. And that was not your fault, but
ours. So sorry!

Re: The Days After: Six Customers Got No Juice At All

jaclynkurz — Fri, 16 Oct 2009 20:17:35 -0000

These 6 individuals are not the only ones who received a faulty product. I purchased one for my husband, who is active duty military and deploys quite frequently for exercises, back in July 2009. He was able to initially charge the battery, but when he attached it to his phone, it failed to charge the phone. He sent an email to the customer support link, and he was told to return the battery for a replacement one, because the condensator probably went dead, according to the email he received from Mr. Van Ess. So, on July 15, 2009, we mailed our faulty battery back to the company and we have yet to receive our replacment one. My husband has emailed Mr. Van Ess multiple times to follow-up, and has never received a response. We are incredibly disgusted with this company right now -- we no longer have the faulty battery to return to Amazon to get our money back, we don't have a replacement battery that works, and we're also out the money we spent to ship the faulty back. VERY DISGUSTED with your company right now, and demand a response!!!

Re: The Days After: Six Customers Got No Juice At All

3gjuice — Thu, 05 Feb 2009 11:54:24 -0000

Thanks, I love my customers because they seem like me :)

Re: The Days After: Six Customers Got No Juice At All

trinityprof — Thu, 05 Feb 2009 11:51:08 -0000

This is refreshing. I just ordered a battery off Amazon and sent your link and the order link at Amazon to a friend. I LOVE my 3G iphone, but I do go through battery life quickly. It was wonderful to read all the reviews on Amazon about your product. And, nice to read your little story here.

Re: The Days After: Six Customers Got No Juice At All

3gjuice — Fri, 14 Nov 2008 00:53:41 -0000

Thanks Pierre. Doughr never returned the battery, so he must have
found a purpose for it :)

Re: The Days After: Six Customers Got No Juice At All

Pierre JOUBERT — Thu, 13 Nov 2008 17:09:16 -0000

wow!!!
I just wanted to say: BRAVO!
I'll be ordering one of your unit soon since it might keep me away from selling back my iPhone (as soon as i get it back from servicing)!...and i'll post info about this rpoduct on my blog since it will interest most professional iPhone3G users.
You just took away the major issue out of this beautiful hardware (and i am a Microsofteer!!!).
By the way if Doughr refuses the battery, i'm willing to accept it :)
..okay, i'm out!

But still, you just impress me for the way you handled your customers, and publically aknowledge your mistakes,...Way to go, and long life to your business.

Best regards,

PierrE.

Re: The Days After: Six Customers Got No Juice At All

Amaury Diaz — Sat, 06 Sep 2008 17:13:16 -0000

To be honest, it's refreshing to see accountability in a start-up company. So many companies these days just can't seem to bring themselves to say "Hey, we messed up. Our bad, but we'll make it right!". I got a personal response from Henk within hours of my emailing him. Compare and contrast that to the behavior of companies like Apple and Microsoft. Most notably, you don't see Apple publicly admitting their snafus, and those are biggies. Look at the problem with the MacBook Air's dreaded Core Shutdown. I'm an Air user, and I went through two laptop replacements and STILL Apple would not acknowledge the problem. They quietly released a patch a couple of weeks ago that they very diplomatically said "addressed processor core idling issues". And let's not even get started with Micro$oft and Vista...

I have to say that even though the unit did not work, or rather worked briefly then died, I was also impressed by the look, feel, and packaging of the product. This is obviously a well planned and executed venture, but as it often happens in real life, there are startup and growing pains that you have to be willing to share and assume if you are an early adopter. I'm just glad that Henk and 3GJuice are willing to go the extra mile in easing my pain. This bodes well for the company, and I am confident that when I get my new battery it will exceed my expectations. Way to go, people!

Amaury

Re: The Days After: Six Customers Got No Juice At All

Hans van Zomeren — Wed, 27 Aug 2008 16:48:28 -0000

I just ordered a battery BECAUSE of the way you talk about your own errors. WTG! I would love to see Microsoft talk like that about Vista.